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Posts
- Category: Customer Service Kudos
- Five Steps to Turning Complaining Customers into Your Biggest Fans
- Going the Extra Mile Pays Off
- Good Customer Service Requires Bending the Rules
- Good Service is More Than Low Prices
- It's All About Personal Service
- Letting Customers Market For You
- Little Things Mean a Lot
- Say "You're Sorry"
- Super Sales Associate Does Credit to the “Sam’s Club” Name
- The Mom & Pop Principal That Gives Small Businesses an Advantage
- The Power of a Sincere Apology
- The Type of Employee That Will Grow Your Company
- Category: Customer Service Nightmares
- Can You Hear Me Now? Being Proactive With Customer Service
- Don't Toot Your Own Horn
- Five Steps to Turning Complaining Customers into Your Biggest Fans
- How the Hassle Factor Makes You Lose Money
- Keep Your Promises
- Lessons From a Business Black Eye on Black Friday --When a Business Overpromises
- Little Things Mean a Lot
- Simple Advice for Satisfied Customers
- When Technology Beats Human Contact
- You Get One Chance to Make a Good Impression
- You're as Good as Your Weakest Employee
- Category: General
- Category: Service Principles
- Can You Hear Me Now? Being Proactive With Customer Service
- Dissatisfied Customers, Your Research Goldmine
- Don't Toot Your Own Horn
- Five Steps to Turning Complaining Customers into Your Biggest Fans
- Five Sure-Fire Tips on Writing Complaint Letters That Get Results
- Five Things Mom Taught You About Customer Service
- Going the Extra Mile Pays Off
- Good Customer Service Requires Bending the Rules
- Good Service is More Than Low Prices
- How the Hassle Factor Makes You Lose Money
- It's All About Personal Service
- Keep Your Promises
- Keeping Your Word --Making Guarantees Count
- Little Things Mean a Lot
- Mind Your Manners
- Play Fair
- Proving Your Brand Promise
- Say "Thank You"
- Say "You're Sorry"
- Simple Advice for Satisfied Customers
- The Front Line of Customer Service --Your Receptionist
- The Mom & Pop Principal That Gives Small Businesses an Advantage
- The Music Star Handshake and Being Sincere
- The Power of a Sincere Apology
- When Technology Beats Human Contact
- You're as Good as the Promises You Live Up To
- You're as Good as Your Weakest Employee
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